Conference abstract
Satisfaction assessment of health service beneficiaries in health facilities in Cameroon
Pan African Medical Journal - Conference Proceedings. 2024:23(65).26
Nov 2024.
doi: 10.11604/pamj-cp.2024.23.65.2827
Archived on: 26 Nov 2024
Contact the corresponding author
Keywords: Satisfaction, service provision, health facilities, PSQ-18, health service users, users, Cameroon
Poster
Satisfaction assessment of health service beneficiaries in health facilities in Cameroon
Justin Ndié1,&, Awono Noah JPY1, Siewe J1, Fateba Ndongo1, Kana Dongmo R1, Njamnshi YW1, Eloundou Onguene GC1, Dongmo Temgoua C2, Bonyohe M1, Avang Nkoa Palisson T1, Teh Monteh C1, Naah Tabala F1, Nguemkam G1, Ngah MB1, Bayiha C3, Keugoung B4, Sobngwi E5, Ateudjieu J1, Zoung-Kanyi Bissek AC1
1Division of Operational Research in Health, Yaoundé, Cameroun, 2Cooperation Division, Cameroon, 3Health Project Implementation Unit, IsDB, Yaoundé, Cameroon, 4UNICEF, Cameroon, 5Healthcare Organisation and Technology Department, Yaoundé, Cameroon
&Corresponding author
Introduction: the satisfaction of health service beneficiaries and health facility users is essential to Cameroon's Health Sector Strategy. The objective of this abstract is to measure the satisfaction of beneficiaries of health services in health facilities in Cameroon.
Methods: a cross-sectional study was carried out from September 2022 to June 2023 in 69 2nd, 3rd, 4th, 5th and 6th category health facilities in 08 regions of Cameroon (Adamaoua, Centre, East, Far North, Littoral, North, West and South). The study population consisted of patients or carers of children/adolescents receiving healthcare services who had consented to participate. The adapted PSQ-18 questionnaire was used to collect the data. The variable of interest ‘beneficiary satisfaction’, based on a 05-point Likert scale, was grouped into 07 sub-categories. The mean of the items in each sub-category was calculated. The one-way ANOVA enabled a multiple comparison of satisfaction by region, type, and category of health facility, and Gamma regression identified factors associated with beneficiary satisfaction (95% CI and p < 0.05). Data analysis was carried out using Excel 2016 and SPSS 27.
Results: in total, 559 participants were enrolled at a median age of 30(24 - 35) years, 76.6% of whom were female. Overall beneficiary satisfaction was 69.8%. Health service users were more satisfied in the West (p=0.001) and less satisfied in the East (p=0.002) and Littoral (p=0.003). Similarly, they were more satisfied in 6th and 3rd category facilities (p<0.05) compared to 2nd, 4th, and 5th category facilities and less satisfied in public facilities (p=0.002) compared to private facilities.
Conclusion: beneficiary satisfaction with health services, an indicator of quality and success in health care, remains low in Cameroon's health facilities. A radical improvement in the provision of all services will significantly increase the satisfaction of health service users.
Satisfaction assessment of health service beneficiaries in health facilities in Cameroon
Justin Ndié1,&, Awono Noah JPY1, Siewe J1, Fateba Ndongo1, Kana Dongmo R1, Njamnshi YW1, Eloundou Onguene GC1, Dongmo Temgoua C2, Bonyohe M1, Avang Nkoa Palisson T1, Teh Monteh C1, Naah Tabala F1, Nguemkam G1, Ngah MB1, Bayiha C3, Keugoung B4, Sobngwi E5, Ateudjieu J1, Zoung-Kanyi Bissek AC1
1Division of Operational Research in Health, Yaoundé, Cameroun, 2Cooperation Division, Cameroon, 3Health Project Implementation Unit, IsDB, Yaoundé, Cameroon, 4UNICEF, Cameroon, 5Healthcare Organisation and Technology Department, Yaoundé, Cameroon
&Corresponding author
Introduction: the satisfaction of health service beneficiaries and health facility users is essential to Cameroon's Health Sector Strategy. The objective of this abstract is to measure the satisfaction of beneficiaries of health services in health facilities in Cameroon.
Methods: a cross-sectional study was carried out from September 2022 to June 2023 in 69 2nd, 3rd, 4th, 5th and 6th category health facilities in 08 regions of Cameroon (Adamaoua, Centre, East, Far North, Littoral, North, West and South). The study population consisted of patients or carers of children/adolescents receiving healthcare services who had consented to participate. The adapted PSQ-18 questionnaire was used to collect the data. The variable of interest ‘beneficiary satisfaction’, based on a 05-point Likert scale, was grouped into 07 sub-categories. The mean of the items in each sub-category was calculated. The one-way ANOVA enabled a multiple comparison of satisfaction by region, type, and category of health facility, and Gamma regression identified factors associated with beneficiary satisfaction (95% CI and p < 0.05). Data analysis was carried out using Excel 2016 and SPSS 27.
Results: in total, 559 participants were enrolled at a median age of 30(24 - 35) years, 76.6% of whom were female. Overall beneficiary satisfaction was 69.8%. Health service users were more satisfied in the West (p=0.001) and less satisfied in the East (p=0.002) and Littoral (p=0.003). Similarly, they were more satisfied in 6th and 3rd category facilities (p<0.05) compared to 2nd, 4th, and 5th category facilities and less satisfied in public facilities (p=0.002) compared to private facilities.
Conclusion: beneficiary satisfaction with health services, an indicator of quality and success in health care, remains low in Cameroon's health facilities. A radical improvement in the provision of all services will significantly increase the satisfaction of health service users.
